I don't know about you, but I have noticed a disturbing trend in fast food restaurants. It seems that wherever I go, whether it is the sailor's chicken place, the clown's burger joint or the king's establishment, that I am served by surly employees with bad attitudes. These stores used to pride themselves on being where teenagers get their first job and they prided themselves on teaching responsibility and good attitudes to the next generation of workers. Sadly, Those days seem to be gone. Now you are met by someone seems to think that they are above working in such a place and are only doing it until they are discovered by the next reality TV show.
But happily, there is a bright shining alternative, and that is Raising Cane's.
The founder presented his concept for a chicken fingers restaurant as part of an assignment at LSU. His professor said it would never work and gave him a bad grade. He felt so strongly about the idea that he went to work and saved the money to finance his first store which he opened at the gates of LSU. The rest, as they say, is history. He now has 100 stores in 15 states.
He has some strict rules for employees. Some of them are:
- If you are not doing anything, you will clean. Grab a spray bottle and a rag and start cleaning tables. If it's already clean, clean it again!
- You will always have a smile on your face. Even if your dog died, you have to smile or not come to work.
- Each customer will be greeted at least 3 times - upon entering, upon being served and upon leaving.
If you have a Cane's near you, I urge you to visit and see the difference.
Friday, June 24, 2011
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1 comment:
Sounds strangely like the Fedex story :-) Good for them, and I'll make it a point to visit one when I get the chance.
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