BA lost one of our bags and I have been trying to get information from them for the last 24 hours. They confirm that they found it and that it is on a truck for delivery to me. The delivery service is a third party so they say they cannot tell me an ETA. I told them that the delivery company is giving BA a bad reputation but then the agent got snarky with me. And this is on top of the Nazi gate agent in Heathrow who was telling people to gate check their carry ons because the flight was full. We explained that our bags contained medicines and we would not let them out of our sight. She then got snarky with us. I saw her order people to give up their bags and she marched them to the desk to do so. There was no politeness in her attitude. BA needs some serious customer service training.
Meanwhile, I'm stuck in Paris waiting for the delivery guy.
Postscript - Bag finally delivered. The delivery guy called this morning and asked our preferred time and he actually arrived on schedule. I'm amazed that BA couldn't track the bag after handing it over to their subcontractor. Instead, they used the poor guy as an excuse for their incompetence. And, BA still needs to give their employees some serious customer relations training.
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