Friday, August 1, 2008


I think I mentioned the extra screening we received upon departing Boston. The more I thought about it, the more I felt that it was inherently wrong for a government pseudo-policeman to place his hands upon a minor child. So, I fired off an email to them via the TSA website. This is their response:

Thank you for your email message.

Every person, regardless of age, must undergo screening to proceed beyond the security checkpoint. Even babies must be individually screened. However, a passenger should not be asked to do anything that would separate the passenger from his or her child. Transportation Security Officers (TSOs) are taught to explain what they are doing during the screening process. They should also ask permission when doing something that might cause concern.

Please keep in mind that a TSA is required to check the source of all alarms and to follow all screening requirements. While a passenger or guardian may decline to permit a search, a passenger will not be permitted to board an aircraft unless the screening is properly completed.

With that said, your complaint is regarding screening at Boston Logan International Airport. We have forwarded a copy of your email to the Customer Service Manager at that airport. The Customer Service Manager is responsible for ensuring that the screener workforce adheres to TSA principles for professional processing.

We monitor the number and nature of complaints we receive to track trends and spot areas of concern that may require special attention. This ongoing process will enable us to ensure prompt, corrective action whenever we determine that security-screening policies need modification or specific employees or screener teams are the subjects of repeated complaints.

Again, the TSA offers sincere apologies for the discomfort you experienced while traveling and encourage you to check the latest information at

We hope that this information is helpful.
TSA Contact Center

Basically, you are at the mercy of the TSA when you travel.

No comments: